User manual and frequently asked questions Simply Compact EF354412

FAQ

Can I use the components on other heat sources?

Do not use the components of the appliance on any other heat source other than the base of the appliance.

• Remove all packing materials from the outside and inside of the appliance.
• Clean the different components with hot water and wipe them with care.
Warning: The base of the appliance must not be immersed in water: clean it only with a sponge and a little washing-up liquid, then rinse.

What are the correct quantities of oil or stock?

When filling the pan, it is important to respect the minimum and maximum levels indicated inside the pan. If no indications are present on the pan, refer to instruction manual.

Maintenance and cleaning

How do I clean my fondue set?

• Unplug and leave the appliance to cool.
• The accessories can be cleaned with a sponge and washing-up liquid. We advise that you do not use abrasive scouring pads, nor to clean in a dishwasher.
• The base of the appliance must be cleaned with a sponge and a little washing-up liquid. Make sure to rinse carefully with hot water in order to remove any detergent left and wipe it with care.
• NEVER IMMERSE THE BASE OF THE APPLIANCE WITH ITS CORD IN WATER.

Technical support

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

What should I do if the power cord of my appliance is damaged?

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Various topics

Can I use other utensils or pans than the one delivered with the appliance?

Do not use any other utensils or pans other than those supplied with the appliance: the thickness, the materials and the shape of the utensils included have been specially made to be used with this appliance.

What should I be aware of before moving my appliance?

If you must move your appliance:
- switch off first, unplug from the wall socket then unplug from the appliance.
- be extremely cautious when moving the appliance if it still contains hot liquids. Preferably, let it cool down.

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

How to better use my productCan I use the components on other heat sources?Do not use the components of the appliance on any other heat source other than the base of the appliance.What should I do before the first use?• Remove all packing materials from the outside and inside of the appliance.
• Clean the different components with hot water and wipe them with care.
Warning: The base of the appliance must not be immersed in water: clean it only with a sponge and a little washing-up liquid, then rinse.What are the correct quantities of oil or stock?When filling the pan, it is important to respect the minimum and maximum levels indicated inside the pan. If no indications are present on the pan, refer to instruction manual.Maintenance and cleaningHow do I clean my fondue set?• Unplug and leave the appliance to cool.
• The accessories can be cleaned with a sponge and washing-up liquid. We advise that you do not use abrasive scouring pads, nor to clean in a dishwasher.
• The base of the appliance must be cleaned with a sponge and a little washing-up liquid. Make sure to rinse carefully with hot water in order to remove any detergent left and wipe it with care.
• NEVER IMMERSE THE BASE OF THE APPLIANCE WITH ITS CORD IN WATER.Technical supportWhat should I do if my appliance is not working?After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centreWhat should I do if the power cord of my appliance is damaged?Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.Various topicsCan I use other utensils or pans than the one delivered with the appliance?Do not use any other utensils or pans other than those supplied with the appliance: the thickness, the materials and the shape of the utensils included have been specially made to be used with this appliance.What should I be aware of before moving my appliance?If you must move your appliance:
- switch off first, unplug from the wall socket then unplug from the appliance.
- be extremely cautious when moving the appliance if it still contains hot liquids. Preferably, let it cool down.Where can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the guarantee conditions of my appliance?Find more detailed information in the Guarantee section of this website.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.